Why producers of liquids should trust their OEM for spare parts service
Why producers of liquids should trust their OEM for spare parts service
Producers risk consequential issues when they try to analyze and fix complex machine errors without professional support. Imagine a producer of industrial paint located in Poland is operating with a 15-year-old filling machine for pails. Recently, the operators reported frequent errors with the weighing unit and leakage from the filling valve. The plant manager looks for cheap options to get some filling machine spare parts exchanged with newer ones, but delivery times are more than 8 weeks. Even though they do not know exactly which parts cause the damage, they still order some off a Hungarian spare parts retailer and do the exchange themselves to save costs instead of paying a technician to travel from abroad. Experts would strongly advise against this sort of practice.
Professional maintenance ensures correct application
- Consider downtime
If you buy original spare parts, you usually get a 12-month warranty guaranteeing correct performance and calibration requirements. Low quality parts will not provide the same performance and reliability, and you may be forced to exchange the same part again after only a few months. That’s costly and unnecessary. OEM spare parts will therefore help you to reduce downtime by fewer repeat failures. - Avoid outdated spare parts
If you exchange parts long after they are already causing production errors and delays, you risk a total standstill while you wait for new parts to arrive. A spare parts service by your OEM will recommend which critical spare parts you should have in stock to be able to react quickly when a component fails. In addition, Feige FILLING reduces the risk of ordering outdated parts by keeping its customers updated about parts that are terminated and recommends alternative options before it is too late. - Rely on professional maintenance
Untrained staff exchanging critical parts without professional maintenance support can result in major operational errors like incorrect material weights and even destroy parts of the filling equipment. Parts like the scale control or the torque monitoring unit need to be calibrated by a professional service technician to ensure correct operation for the respective application. Feige FILLING holds local offices around Europe and will send out service technicians complete the exchange of spare parts within a few days.
Sustainable spare parts service for cost-efficient performance
Spare parts sometimes have to be constructed to fit the existing equipment, especially when you are operating older filling machines. This means that producers should rely on experts in engineering filling equipment in order to ensure a sustainable, long-term performance of their machines. OEMs like Feige FILLING can draw from long-established experience with different types of automated and semi-automated filling equipment and will provide tailored solutions.
Thanks to extensive expertise on different filling machine types and components, the consultants at Feige FILLING can even tell you which parts from your old equipment are compatible with new equipment. Feige FILLING’s sustainable approach further includes a retrofitting service for spare parts, creating a circular system that reuses existing equipment and further reduces costs for the producers.
Providing expertise on liquid filling spare parts that continues to benefit your process
Of course, you do not need a service technician for every spare parts exchange. OEMs often provide maintenance kits with clear instructions to ensure that producers can exchange some parts themselves. Feige FILLING also offers professional training for your team to enable producers to handle spare parts exchanges themselves without giving up quality. With the right knowledge on regular checkups and exchanges of wear parts, your team will be able to use the skills from one training session for many years. In order to offer quick support with some standard upgrades for filling systems, Feige FILLING also has a set of performance kits for liquid filling machines that will enable a fast exchange of individual sets of components to increase machine performance and process efficiency. For instance, customers can order an LTE router kit and replace their modem in order to enable remote control and draw more knowledge from data analytics.
Your benefits at a glance
- Profit from 12 months warranty for the new parts
- Minimize downtimes when parts are terminated
- Get better performance with original parts
- Save costs with local service technicians
- Enable professional maintenance with trainings for your service team
Coming back to our paint producer in Poland, consulting with an OEM like Feige FILLING would have saved them a lot of troubles and ensured a fast exchange of the relevant components without high efforts. An OEM would have supported them in finding the true root cause for their production errors. A local service technician would have completed the calibration of the exchanged components and thereby prevented consequential errors. By working with a trusted partner and expert in filling machine equipment, you will therefore reduce downtime, save costs and ensure reliable machine performance for years to come.
Explore the options of Feige FILLING’s spare parts service:
https://www.feige.com/en/service/spare-parts/
23843 Bad Oldesloe